Shipping & Return
For Premium Only
Shipping to Hong Kong and Macau
Shipping Costs and Payment: All orders are cash on delivery.
Shipping Service Provider: Orders will be shipped via SF Express.
Shipping Arrangement: All deliveries will be arranged within 2-4 working days after payment confirmation.
Delivery Time: Under normal circumstances, shipping takes approximately 2-4 working days (depending on the shipping service provider).
During promotional periods, delivery times may be longer than usual. Working days refer to days excluding Saturdays, Sundays, and public holidays, as well as days when Hong Kong issues tropical cyclone warning signals No. 8 or above, or black rainstorm warning signals, or similar adverse weather warnings in Macau at any time.
香港及澳門運送
送貨費用及付款：所有訂單均為到付。
運送服務提供商：訂單將經由順豐快遞 (SF Express) 發貨。
寄貨安排：所有交貨將在付款確認後的2－4個工作日內安排。
交貨時間：在正常情況下，運送服務需要大約2-4個工作日（取決於運送服務提供商）。
＊在推廣活動期間，送貨時間可能會比一般需要的時間稍長。工作日是指不包括星期六日及公眾假日的日子，以及香港發出 8 號及或以上熱帶氣旋警告信號或黑色暴雨警告信號，或澳門在任何時間發出具有類似效果的惡劣天氣警告的日子。
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Return & Exchange Inquiry
Returns or exchanges are only allowed for products with quality issues. For Products with quality problems purchased at the Website, you can request a return / exchange within seven (7) calendar days from the date of receipt of the Products (based on the date of receipt on the logistics document). It is our policy to satisfy the "Return & Exchange Conditions” described below and the quality problems are verified by our after-sales service center. Please note:
a. Small threads, raw edges (commonly seen on apparel), colour differences due to different monitors (different displays, colour differences are not avoidable), thickness of the Products, running threads, hand-feel and other similar details, etc, are not recognised as quality issues.
b. Return / exchange due to reasons such as style, colour and subjective preferences are not a return / exchange for Products with quality issues.
c. Damage caused by improper use, wash or damage caused by your own alteration or other human factors will not be considered as a quality issue.
d. If the Products are clearly indicated with defects at the time of purchase, i.e. B-grade or products with identified cosmetic defects, such defects are not considered as quality problems and will not be accepted for return / exchange.
e. When selecting the size, please refer to the size chart and choose the size that suits you. The customer service team can only provide suggestions, not as the basis for your final purchase decision. If the you return / exchange due to size issue, it is not a return / exchange of Products with quality issue.
f. The size specifications of the Product shall be subject to the actual Product.
退貨或換貨查詢
只限品質有問題產品的退貨或換貨。請於收到產品之日起七（7）日內申請退貨/換貨（基於物流單據上的收貨日期）。本公司的政策是符合下文所述的「退貨/換貨條件」，而有關品質問題則由售後服務中心進行核實。請注意：
a. 細線、毛邊（通常在服飾上看到）、不同顯示屏造成的顏色差異（不同的顯示屏，顏色差異是不可避免的）、產品厚度、剥線、手感和其他類似細節等不被認為是品質問題。
b. 基於款式、顏色、主觀喜好等原因導致的退貨或換貨要求不屬於品質問題商品的退貨/換貨。
c. 不正當使用造成的損害、洗滌、因身體變化或其他人為因素造成的損害均不視為品質問題。
d. 如果產品在購買時明確標明有瑕疵，即標明有外觀瑕疵的產品，則這些瑕疵將不被視為品質問題，不予退貨/換貨。
e. 選擇尺碼時，請參閱尺碼表及選擇適合你的尺碼。客戶服務團隊只能提供建議，不能作為你最終購買決策的依據。如果因尺碼問題而退貨/換貨，則不屬於有品質問題的退貨/換貨產品。
f. 產品尺碼以實際產品大小為準。
退貨或換貨查詢請聯絡 contact@yokohamahk.com 或 Whatsapp +852 6377 0973 。